Deliveries

Q: Where do you deliver to? 
A: We deliver valley wide and surrounding cities. 

Q: What is your delivery fee?
A: We gladly offer FREE DELIVERY for the first 20 miles of (85041). After the first 20 miles we charge a small fee of $1.00 per mile (each way). 

Q: What if the delivery is upstairs or tough terrain? 
A: We ask that you please let us know if the delivery will be located upstairs or in tough terrain so that our drivers can prepare ahead of time. 


Drop off/ Pick up

Q: When will the delivery be made? 

A: We typically deliver the day of the event , a few hours before to allow our customers time to set up. In some cases we may need to deliver one night prior to the event, or as requested per customer. 

Q: When do you pick up? 

A: We prefer to pick up the day after the event but understand some venues have rules and restrictions. In those cases, we will pick up on the same night after the event is over. 


Set Up/ Tear Down

Q: Do you set up the equipment? 
 
A:We typically only set up our specialty rental pieces that require assembling.  As for tables and chairs, we will  neatly stack them nearby to allow our customers to set up to their preference. 

Q: Do you tear down the equipment after the event? 

A: No! We kindly ask that all tables and chairs be cleared off and neatly stacked as we left them before we go pick them up.  We also ask that all florals/ greenery/ drapes be removed from any specialty rental piece beforehand as well. **PLEASE NOTE: WE WILL ONLY DISASSEMBLE OUR SPECIALTY PIECES AND REMOVE THEM FROM THE SITE WHEN EVENT IS DONE.**  A MINIMUM FEE OF $25 DOLLARS MAY APPLY IF WE HAVE TO CLEAR OFF ANY ITEMS.**


 Other Services

Q: What other services do you offer? 

A: Aside from event rentals, we also offer decor service upon request for an additional fee.  Just ask and we will set up a consultation with you to discuss your decor needs! 


Custom Design 

Q: How do I go about getting a custom built piece made for my event? 

A: That's easy!  We just ask that you send us a message with your request, and we will reach out to you within 24 hrs to discuss your needs.  We are always excited to create new projects! 

Q: How does the custom design service work? 
 
A: We will gladly execute any project big or small to fit your needs. In most cases, we can offer these custom built pieces at rental rates, ( as long as we can add them to our inventory  ) or we offer them for sale if it is something personalized. ( We can not add personalized items to our inventory) 

Q: What is required to get started? 

A: For a custom built project, we require a 50% deposit of the total cost.  The remaining balance is due upon completion of the project. We also ask that you allow sufficient time for production. (Typically 4-6 weeks minimum) 


**EVENT INDUSTRY VENDORS**

Q: Do you offer custom design pieces to other industry professionals? 

A: Absolutely!  We would love to hear from you and your special requests.  Please contact us at mandlcreativedesigns@gmail.com for more information. 


Linen Ordering Process: 

Q: How does  the linen order process work?

A: Simply fill our our contact form or call us directly 602-821-5119 to discuss your needs for your event. We will provide you with color swatches and samples to choose from to fit your exact themes and color schemes. 
We do ask that you order as far in advance as possible to ensure a timely delivery and a minimum of 7 days prior to event date.